Refund policy

Refund Policy

At Make Room Furniture, we carefully select the furniture we sell and want customers to know exactly what to expect before placing an order. Because furniture is large, costly to transport, and difficult to return once shipped or delivered, all sales are final and we do not accept returns or exchanges for change of mind.

Please review product descriptions, photographs, dimensions, finishes, and other product information carefully before placing your order. If you have questions about an item before purchasing, contact us at sales@shopmakeroom.com.

Change of Mind, Size, Color, or Preference

We do not offer refunds, returns, or exchanges because:

An item does not fit your space
The size or dimensions are not what you expected when accurately listed
You change your mind after ordering
You decide you prefer a different color, finish, style, or item
An item does not fit through a doorway, hallway, staircase, elevator, or other delivery access point
You no longer need or want the merchandise

Customers are responsible for confirming measurements and delivery access before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, materially different from how it was represented, or you receive the wrong item, please contact us at sales@shopmakeroom.com as soon as possible after delivery.

Please include:

Your order number
A description of the issue
Photographs of the affected area
Photographs of the packaging when the issue may be related to shipping damage

Please retain the item and its packaging while we review your claim.

We will evaluate the circumstances and work toward an appropriate resolution. Depending on the situation, this may include:

Replacement parts
Repair or reimbursement for an approved repair
Replacement merchandise
A partial refund
A full refund

The appropriate resolution will depend on the nature and extent of the issue.

Do not ship or return furniture to Make Room Furniture unless we specifically instruct you to do so. If we determine that a return is necessary because an item was damaged, defective, incorrect, or materially misrepresented, Make Room Furniture will provide instructions and arrange reasonable return transportation.

Shop Local, Open-Box, Liquidation, and Used Furniture

Items sold through our Shop Local collection may include open-box, liquidation, returned, floor-model, previously owned, or otherwise discounted furniture.

These items are sold as-is and are final sale. We make reasonable efforts to disclose and photograph known damage, wear, imperfections, and other relevant conditions.

If an item has a significant undisclosed defect or is materially different from how Make Room Furniture represented it, please contact us so we can review the situation and work toward an appropriate resolution.

Customers purchasing Shop Local furniture are encouraged to inspect the item in person when available before completing their purchase.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at sales@shopmakeroom.com.

We will make reasonable efforts to accommodate cancellation requests that are received before an order enters fulfillment. Once an order has been processed for shipment, shipped, or otherwise committed to fulfillment, it may no longer be eligible for cancellation.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time before the refund appears on your account.

Original shipping, delivery, assembly, and other service charges are non-refundable unless otherwise determined by Make Room Furniture as part of resolving a damaged, defective, incorrect, or materially misrepresented order.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@shopmakeroom.com.